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Below is our 9 stage repair process, this will give you an idea as to how the whole crash repair process works and how we handle your needs from the minute your vehicle arrives to the minute you collect it.

Stage 1 – Vehicle Collection or Delivery

Your vehicle will either be collected/delivered by a Recovery Agent in the event that the vehicle is non-drivable. Once your vehicle arrives on site all details are logged in with Administration Office.

Stage 2 – Repair Estimate

One of our fully qualified engineers will accurately assess the damage on your vehicle . They will then contact you to give a full explanation of the repairs being carried out, and of course answer any questions that you may have regarding your vehicle.

Stage 3 – Insurance Repairs

After the assessment from the insurance we will be authorized to start repairs to your vehicle immediately, with your consent. If your vehicle is insured by another insurance company, we will seek authorization to commence repairs accordingly. Parts are immediately confirmed and ordered. Your car will then be colour coded into our workshop priority loading system to ensure that the repair will be completed in the shortest possible time.

Stage 4 – Repairs/Dismantling

Any parts associated with the repair to your vehicle will be removed and dismantled by a fully qualified technician, and should any further damage be found, this will be assessed, and any additional parts required will be ordered and approval requested from the Insurer.

Stage 5 – Vehicle Repairs

Once the affected areas have been dismantled, your car will move in to our panel department. Extensively damaged vehicles will be loaded on to our state of the art body jigs and any misaligned chassis will be realigned to the manufacturer's specification. Any new panels will be fitted and checked for correct alignment and all panels requiring repair will be finished to the highest standards, going through our quality control processes and being signed off by a technician before proceeding to our paint department.

Stage 6 – Paintwork Prep & Paint

Once into the paint department your vehicle will be prepared for painting, and refinished in the recommended materials. All colors are accurately mixed on site using state of the art equipment, enabling us to exactly match the existing color of your car, and refinish to the very highest standards.

Stage 7 – Refit and Fit

All new and reusable parts are refitted and checked for operation and alignment, and any manufacturer recommended resets are carried out. A series of checks will then take place relative to the repair- for example – lights, fluid levels, wheel torques, tyre pressures, etc, to ensure that all the work carried out meets our strict quality requirements.

Stage 8 – Final Checks & Quality Control

Once into the paint department your vehicle will be prepared for painting, and refinished in the recommended materials. All colors are accurately mixed on site using state of the art equipment, enabling us to exactly match the existing color of your car, and refinish to the very highest standards.

Stage 9 – Delivery or Collection of Vehicle

Once repairs to your vehicle are complete, we will contact you to arrange delivery or collection of your vehicle. Whether you are at home at work or you would prefer to come in – one of our customer service representatives will be more than happy to assist in returning your vehicle to you and answer any questions that you may have.

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